Smart 9-1-1
Smart 911 is a completely secure and private website. Residents control what information they want 9-1-1 and first responders to have in an emergency situation. The safety profile enables faster and more effective emergency response by law enforcement, fire and emergency medical services.
The Smart 911 platform provides tools that save critical time in an emergency, when mere seconds can make a big difference. The additional information helps the 9-1-1 call takers know exact locations and what assistance is needed, often at a time when the person calling 9-1-1 may not be able to communicate those details. Residents can customize their profile and share any information they want the 9-1-1 call taker and response teams to have in the event of an emergency. The information is seen only when the resident dials 9-1-1 and it is automatically displayed to the 9-1-1 call taker, allowing him or her to send the right response team to the right location with the right information. The information then disappears after 1 hour, this way no information is stored to be given out at a later time.
With Smart 911, county residents can link both home and work addresses to mobile phones, which can be passed on to responders in the field for a more detailed, rapid response. Additional information, including pets in the home, vehicle details in the event of an accident, and emergency contacts can all be included in the safety profile. All information is optional and anyone registering can choose what information he or she wants to include.
Once a Smart 911 profile is created, it can appear in any 9-1-1 center throughout the nation that uses the system. So if a resident of Chester County is involved in an emergency situation in another municipality that uses Smart 911, the safety profile information will appear on the 9-1-1 call taker’s screen when the emergency call is made.