Frequently Asked Questions
Can you help me with my Comcast bill?
For all questions concerning your Comcast services, call 1&–800&–COMCAST. The Borough’s phone number is listed on the Comcast bill because the Borough of Malvern is the franchising authority. All calls regarding your Comcast services or billing information must go to 1&–800&–COMCAST.
When are Sewer bills mailed?
Sewer bills are mailed the month following the end of the quarter. Sewer is based on water consumption and is billed in arrears. Invoices are mailed around the 18th of the month and payment is due 30 days from date of invoice. Newsletters are mailed with sewer bills. If you received a Newsletter, you received a sewer bill.
I didn’t receive my sewer bill and just received a Past Due notice. Do I have to pay the late fee if I didn’t receive a bill?
It is the Borough’s policy to not forgive late payment fees. We receive a lot of calls from residents following our mailing of past due sewer bill notices who say they never received the original bill. It is your responsibility to be aware of when bills are mailed and when they are due. This information is provided in almost every Newsletter. If you don’t receive a bill, call the Treasurer at 610&–644&–2602. She will be happy to provide you with a duplicate bill.
Do I need a permit to replace my windows?
Permits are not required for replacement of windows.
How do I know if I need a permit to have work done around my home?
In almost all cases, a permit is required for any work done around the home. If you are unsure, check the Borough Website at www.malvern.org or call the Codes Enforcement Officer, Ed Tiernan, at 610&–644&–2602.
When are my trash and recyclables collected?
Trash is collected, at curbside, every Tuesday and Friday. Trash should be placed at curbside the night before the day of collection. Recyclables are collected on Tuesdays only. Recyclables should be placed in bins provided by the Borough.
What can I recycle?
You can recycle the following:
- Glass – clean food & drink bottles and jars only. Rinse and remove lids. Labels need not be removed.
- Newspapers – stack in brown bag or tie.
- Mixed Paper – cardboard, paper bags, magazines, all mail (flyers, brochures, catalogues), phone books, home, office & school paper (post–it notes, construction paper, folders), catalogues, brochures, books (without hard covers), boxes (without liners, flattened and cut if oversize) and corrugated cardboard (ridged cardboard)
- Aluminum – beverage cans only. Rinse
- Metal – food & beverage cans. Rinse
- Plastic – #1, #2, narrow & necked bottles, jars. Rinse & remove caps.
Items not recyclable include:
- light bulbs
- plate glass window glass
- drinking glasses
- crystal
- ceramic cups and plates
- flower pots
- mirrors
- ovenware
- aerosol and paint cans
- no oil cans or bottles
- plastic tub containers
- food wrappers
- plastic bags
- wax or plastic coated boxes
- tyvek plastic envelopes
- tissues
- towels
- napkins
- metallic wrapping paper
- milk cartons
- juice boxes
- pet food bags
- frozen food boxes or cans
- carbon paper
- photographs
- disposable diapers.
If you are unsure of an item, contact your trash hauler. Charles Blosenski at 610–942–2480 collects trash and recyclables for borough collection properties only.
How do I dispose of a sofa?
If you cannot keep it until the May bulk trash pick–up, contact your trash hauler for a special pick–up. Don’t forget to ask the charge for this special service.
When is Bulk Trash Pick–Up?
The Borough has one bulk trash pick–up per year in the month of May. Information of the pick–up date will be included in the April Newsletter and will be displayed on the Reader Board at McGuigan Hall. If you can’t find the date, call the Borough at 610–644–2602.
What can I put out for Bulk Trash Pick–Up?
Only items that can be picked up by two men will be taken. This includes sofas, chairs, appliances, etc. Freon appliances must have a certification of removal clearly visible. Doors to all bulk items must be removed. Tree branches must be bundled in 3 foot lengths and not larger than 2” in diameter/branch. Not taken will be hazardous items, construction debris, tires, paint, gasoline, oil or sealed containers, dirt, stone or concrete.
