Residential and Commercial water is supplied directly to customers by Aqua Pennsylvania. Billing questions and or service requests should be directed to Aqua Customer Service at 1-877-987-2782. The following hot link will take you directly to the Aqua Pennsylvania website:
The following linked document, Chapter 168 of the Malvern General Code, provides details on Sewer topics for Malvern Borough. It was last updated in 2006. It provides details on connections and fees for both residential and industrial waste.
Fees for sewer service may be paid online using the link below: Online Sewer Payments Fees are billed quarterly, at the rates in the table below, effective January 2015:
|First 5, 000||$95.60||Minimum Fee|
|Each Additional 1,000||$6.00||Incremental Usage Fee|
When are Sewer bills mailed? Sewer bills are mailed the month following the end of the quarter. Sewer is based on water consumption and is billed in arrears. Invoices are mailed around the 18th of the month and payment is due 30 days from date of invoice. Newsletters are mailed with sewer bills. If you received a Newsletter, you received a sewer bill. Billing Schedule Qtr 1: Covers January – March; Billed in April Qtr 2: Covers April – June; Billed in July Qtr 3: Covers July – September; Billed in October Qtr 4: Covers October – December; Billed in January
I didn’t receive my sewer bill and just received a Past Due Notice. Do I have to pay the late fee if I didn’t receive a bill?
It is the Borough’s policy to not forgive late payment fees. We receive a lot of calls from residents following our mailing of past due sewer bill notices who say they never received the original bill. It is your responsibility to be aware of when bills are mailed and when they are due. This information is provided in almost every Newsletter. If you don’t receive a bill, call the Treasurer at 610–644–2602. She will be happy to provide you with a duplicate bill.
My sewer line backed up, what should I do?
In the event of a sanitary sewer backup at your property, please call the Borough office first. The administration office hours are 9:00 am to 12:00 noon and 1:00 pm to 5:00 pm. Monday through Friday. After those hours, call 911 and a township highway crew will be dispatched to check the line. Although the Township conscientiously maintains its sewer system, periodic backups into homes or businesses inevitably occur. In most cases, the Borough’s responsibility ends when the line is cleared and the problem causing the blockage has been addressed. Responsibility for cleanup and damage to the premises rests with the resident. The Borough will not reimburse a property owner for plumbing fees. Most homeowners insurance policies have optional riders for sewer backups that, if purchased, will provide coverage.